Frequently Asked Questions (FAQ)

What products does Lucibellos offer?

Lucibellos offers premium chocolates, gourmet gifting products, luxury confectionery items, festive hampers, nut chocolates, chocolate rocks, curated gifting collections, and specialty dessert experiences.

Where does Lucibellos deliver?

Lucibellos currently delivers across multiple locations in India. Selected products and gifting collections may also be available for international shipping depending on operational feasibility and destination regulations.

How long does delivery take?

Delivery timelines may vary depending on delivery location, product availability, courier operations, weather conditions, and peak seasonal demand. Estimated timelines are generally shared during checkout or order confirmation.

Do you offer same-day or express delivery?

Same-day or express delivery may be available for selected products and serviceable locations, subject to order timing, product availability, delivery area, and operational capacity.

How can I track my order?

Tracking details may be shared through WhatsApp, Email, SMS, or courier tracking links once the order is processed and dispatched.

What happens if my order is delayed?

Delays may occasionally occur due to weather disruptions, courier delays, high seasonal demand, incorrect shipping details, or operational constraints.

Are Lucibellos chocolates handmade?

Several Lucibellos products may involve handcrafted, artisanal, or semi-handcrafted processes. Slight variations in appearance, texture, or decoration may naturally occur.

Are your products vegetarian?

Many Lucibellos products may be vegetarian; however, ingredients may vary depending on product category and sourcing.

Do product images exactly match delivered products?

Product images displayed on the website, advertisements, or social media are for illustrative purposes only. Actual products may vary slightly due to handmade processes, lighting conditions, packaging updates, seasonal presentation changes, or ingredient sourcing variations.

Can ingredients or flavors change?

Yes. Lucibellos continuously works to improve quality, sourcing, flavor profiles, and product presentation.

What is the best way to store Lucibellos chocolates?

Can chocolates melt during delivery or storage?

Yes. Chocolates are temperature-sensitive and may soften or melt during hot weather, delayed transit, improper storage, or prolonged heat exposure.

What is the shelf life of Lucibellos products?

Shelf life may vary depending on product category, ingredients, storage conditions, and temperature exposure.

Can products be consumed after shelf life?

Consumption beyond the recommended shelf-life period is strictly at the customer's own discretion and responsibility.

Do Lucibellos products contain allergens?

Yes. Certain products may contain or come into contact with common allergens.

Can cross-contamination occur?

Yes. Products may be processed, packed, or handled in environments where allergens are present. Cross-contact may occur and products cannot be guaranteed allergen-free.

Which payment methods are accepted?

• UPI
• Debit cards
• Credit cards
• Net banking
• Wallets
• Supported payment gateways

Is online payment secure?

Yes. Payments are processed through trusted third-party payment gateways using industry-standard security and encryption systems.

Will I receive an invoice or receipt?

Yes. Customers may receive order confirmation, payment confirmation, and invoice or receipt through email, WhatsApp, or associated communication channels.

Can I cancel my order?

Orders may only be cancelled before processing or dispatch, subject to operational feasibility.

Do you accept returns for chocolates or food products?

Returns are generally not accepted unless an incorrect product is delivered, a severely damaged product is received, or the wrong order is dispatched.

What should I do if my product arrives damaged?

Customers should contact support with order details, product images, packaging images, and delivery details.

Do you offer corporate gifting?

Yes. Lucibellos may offer corporate gifting, festive hampers, event gifting, premium packaging, and bulk chocolate orders.

Can products or packaging be customized?

Selected products, packaging, hampers, and gifting collections may be customized depending on order quantity, production timelines, design feasibility, and seasonal availability.

Do you work with distributors or retail partners?

Lucibellos may explore retail partnerships, distributor collaborations, hospitality tie-ups, and gifting partnerships.

How can I contact Lucibellos?

What is the support response time?

Our team generally aims to respond within 24 to 48 business hours.

Where can I read your policies?

• Terms & Conditions
• Privacy Policy
• Shipping Policy
• Return, Refund & Cancellation Policy
• Cookie Policy
• Food & Allergen Disclaimer

All policies are available directly on the website.

Can Lucibellos update policies in the future?

Yes. Lucibellos reserves the right to update policies, operational procedures, pricing, product information, and website content without prior notice.