Terms & Conditions

The Lucibellos website may only be used by individuals who are legally capable of entering into binding agreements under applicable laws. By using this website, you confirm that you are legally eligible to place orders, the information provided is accurate, you will use the website lawfully, and you will not misuse the platform or services.

Right to Refuse Service: Lucibellos reserves the right to refuse or cancel orders, restrict website access, limit product quantities, suspend customer accounts, or reject suspicious transactions where necessary for operational reasons, legal compliance, fraud prevention, or business protection.

Content Modifications: Lucibellos may modify, update, discontinue, or change products, pricing, packaging, product availability, website content, policies, offers, and promotions at any time without prior notice.

Product availability may vary depending on inventory levels, seasonal demand, production schedules, ingredient availability, and logistics feasibility. Lucibellos reserves the right to limit or discontinue products without prior notice.

Product Images: While Lucibellos aims to display products accurately, slight variations may occur due to packaging updates, lighting conditions, photography settings, device screen differences, handcrafted preparation, or seasonal presentation adjustments. Minor visual variations shall not be considered defects.

Ingredient Changes: Ingredients, packaging, nutritional information, and product descriptions may change from time to time without prior notice due to supplier updates, regulatory requirements, product improvements, or seasonal modifications.

Prices displayed on the website are generally shown in the applicable currency and may be subject to taxes, shipping charges, import duties, currency conversion charges, payment gateway charges, and country-specific charges.

Price Changes: Product prices, shipping charges, taxes, offers, and promotional pricing may change at any time without prior notice.

Accepted Payment Methods:

• Credit & Debit Cards
• UPI
• Net Banking
• Wallets
• International cards (where supported)
• Other supported payment methods

Payment Security: Payments are generally processed through third-party payment gateways and financial service providers.

Order Confirmation: Order confirmation or payment confirmation does not automatically guarantee final acceptance of an order.

Post-Payment Cancellation: Orders may be cancelled due to inventory issues, pricing errors, fraud concerns, operational limitations, delivery restrictions, regulatory concerns, or product unavailability.

Customer Responsibility: Customers are responsible for providing accurate name, address, contact number, email address, delivery details, and billing information.

All shipping and delivery timelines provided by Lucibellos are estimates only and may vary due to weather conditions, logistics delays, customs processing, public holidays, operational disruptions, and remote serviceability limitations.

Lucibellos works with trusted logistics partners; however, certain delays may occur beyond our direct control.

Due to the nature of consumable FMCG food products, products are generally non-returnable once dispatched.

Refunds, replacements, store credits, or support assistance may be reviewed on a case-by-case basis depending on product condition, evidence submitted, delivery records, policy compliance, and internal review.

Certain products may contain or come into contact with nuts, dairy, seeds, soy, gluten, cocoa derivatives, and other allergens. Customers are advised to review product ingredient information carefully before consumption.

Lucibellos shall not be responsible for product deterioration caused after delivery due to improper storage, heat exposure, refrigeration issues, mishandling, or delayed consumption.

All website content including logos, brand names, product names, packaging designs, graphics, text, images, videos, website layouts, and product concepts are owned by or licensed to Lucibellos and are protected under applicable intellectual property laws.

Customers, visitors, or third parties may not reproduce, copy, distribute, modify, commercially exploit, or misuse Lucibellos content without prior written permission.

Users must not engage in any of the following activities:

• Misuse the website or disrupt its functionality
• Attempt unauthorized access to any part of the website
• Submit false claims or misrepresent identity
• Use fraudulent payment methods
• Upload malicious software or harmful content
• Violate applicable laws or regulations
• Abuse customer support channels

Lucibellos may use third-party providers for payments, shipping, analytics, communication, marketing, hosting, and customer support. Third-party services may have their own terms and policies.

Lucibellos is not responsible for third-party websites, external links, payment gateways, courier partner operations, third-party policies, or third-party service interruptions.

To the maximum extent permitted under applicable law, Lucibellos shall not be liable for indirect losses, consequential damages, loss of profits, business interruption, emotional distress, delayed deliveries, customs delays, or third-party operational failures.

Lucibellos does not guarantee that the website will always be error-free, uninterrupted, fully secure, virus-free, or technically flawless.

Customers accessing the website from outside India are responsible for complying with their local consumer laws, import regulations, food regulations, tax obligations, and customs requirements.

Nothing in these Terms & Conditions is intended to exclude, restrict, or override mandatory consumer rights applicable under relevant laws.

Lucibellos shall not be responsible for delays or failure caused by events beyond reasonable control including:

• Natural disasters, floods, or fires
• Strikes or labor disruptions
• Pandemic situations or government restrictions
• Customs disruptions or logistics shutdowns
• Internet outages or technical failures
• War or civil disturbances

These Terms & Conditions shall generally be governed by the laws of India. Subject to applicable law, courts located in Mumbai, Maharashtra, India shall generally have jurisdiction over disputes relating to the website or services.

Nothing in this section limits mandatory legal rights available to consumers under applicable law in their own jurisdiction where such rights cannot legally be excluded.

Lucibellos reserves the right to modify, revise, update, or change these Terms & Conditions at any time without prior notice. The latest version published on the website shall apply to website usage and applicable orders.