For Lucibellos
Shipping Policy
Every order is packed with care to preserve quality, taste, and presentation of our premium chocolates.
Our Shipping Commitment
At Lucibello's, every order is packed with care to preserve the quality, taste, and presentation of our premium chocolate products. This Shipping Policy explains how we process, dispatch, and deliver orders within India and internationally.
1General Shipping Information⌄
All Lucibello's orders are carefully packed and dispatched from Mumbai, India through our trusted logistics and fulfilment partners.
Orders are typically processed within 1–3 business days after payment confirmation. To support melt-conscious shipping, most orders are dispatched on Mondays and Wednesdays.
Once dispatched, tracking details are shared through:
| Tracking Channel | Availability |
|---|---|
| Yes | |
| Yes | |
| Website Order Tracking | Where available |
For shipping support: concierge@lucibellos.in · WhatsApp +91 8080516162 (Mon–Sat, 8 AM–6 PM IST)
2Shipping Within India⌄
Lucibello's delivers to most serviceable locations across India. Serviceability may depend on logistics coverage, destination pincode, weather, and operational feasibility.
| Region | Estimated Delivery Timeline |
|---|---|
| Mumbai | 1–3 business days |
| Metro Cities | 2–5 business days |
| Other Cities & Towns | 3–7 business days |
| Remote / Limited-Service Areas | Timeline may vary |
Shipping charges vary depending on delivery location, product weight, packaging size, and order value.
Express or priority delivery may be available for selected locations.
3International Shipping⌄
Lucibello's ships to selected international destinations subject to serviceability.
| Destination | Estimated Delivery Timeline |
|---|---|
| USA & Canada | 7–14 business days |
| United Kingdom & Europe | 7–14 business days |
| Australia & New Zealand | 8–16 business days |
| Singapore & UAE | 5–10 business days |
| Japan | 6–12 business days |
Customs duties, import taxes, VAT, and clearance charges are the responsibility of the customer unless specifically stated otherwise.
For temperature-sensitive products, Lucibello's may use insulated protective packaging where required.
4Country-Specific Shipping Notes⌄
- Europe: Import duties, VAT, customs clearance, and food import checks may apply.
- Japan: Import clearance may be strict for food products.
- Australia & New Zealand: Strict biosecurity, food import, and customs checks apply.
- UAE & Singapore: Customs clearance and import duties may apply.
5Order Tracking & Delivery⌄
Once shipped, tracking details will be shared via Email, WhatsApp, or the website tracking page.
Delays may occasionally occur due to weather, customs, public holidays, carrier operations, or address issues.
If delivery attempts fail due to customer-side reasons, refunds or replacements may not be applicable.
6Damaged Packages & Product Concerns⌄
If your order arrives damaged, contact Lucibello's within 24 hours of delivery with:
| Required Proof | Details |
|---|---|
| Order Number | Mandatory |
| Photos of Outer Packaging | Mandatory |
| Photos of Inner Packaging | Mandatory |
| Photos of Product Condition | Mandatory |
| Unboxing Video | Strongly Recommended |
| Issue Description | Mandatory |
Minor cosmetic or texture changes may not qualify as product damage.
7Returns, Refunds & Cancellations⌄
Due to food safety and hygiene, Lucibello's chocolate products are generally non-returnable once dispatched.
Orders may be eligible for cancellation only before they are processed or dispatched.
8Serviceability & Shipping Restrictions⌄
Lucibello's may delay, modify, or cancel a shipment in the following cases:
| Reason | Example |
|---|---|
| Extreme Weather | Heat waves or severe climate risk |
| Import Restrictions | Destination does not allow product import |
| Logistics Issue | Courier partner cannot safely serve the location |
| Address Risk | Incomplete or suspicious address |
| Regulatory Issue | Customs, food safety, or documentation concerns |
9Policy Updates⌄
Lucibello's may update, modify, or revise this Shipping Policy from time to time.
The latest version published on the website will apply to current and future orders.
